Direct connection to your team
Customers write in their own language while operators answer in theirs. The widget translates both sides in real time.
Widget modes
One widget. Three ways to resolve a customer question.
For every website and market, choose whether the widget connects customers directly with your team, lets AI answer from your data, or combines both modes. Every conversation stays in the customer’s language.
AI agent grounded in your data
The agent answers instantly from assigned data sources, such as a product feed and your own questions and answers.
AI with human handoff
When AI needs help or the customer asks for a person, it connects the chat to your team and passes on the full context.
Live chat, AI agent or a combination of both. One widget for every market and language.
How it works
From question to answer in the right mode.
The widget uses the support mode configured for each website: a direct connection to your team, an AI agent grounded in data sources, or a hybrid with seamless human handoff.
Step 01
Add the widget and choose its mode
Configure each website for direct team connection, an AI agent or a hybrid. Assign the data sources each AI widget is allowed to use.
In the administration, you define the available modes, data sources and support flow for each widget. The same system can connect customers directly to your team on one website and involve an AI agent first on another.
Outcome
One widget adapts to every market and support model.
Step 02
Chat in the customer’s language
In live mode, messages between customers and your team are translated in real time. In AI mode, the agent replies directly in the customer’s language.
Customers write naturally without choosing the team’s working language. In live chat, every message is translated continuously for both sides. The AI agent finds relevant information in its assigned sources and creates the answer in the same language.
Outcome
Customers never need to switch language or wait for a translation.
Step 03
AI connects the customer to a person
If AI cannot give a reliable answer or the customer asks for an operator, it hands the conversation and its complete history to your live team.
If AI cannot answer reliably, the customer asks for an operator or an escalation rule applies, the conversation moves to the team. The operator receives the history, language and retrieved information; outside working hours, the request can continue as a ticket.
Outcome
The operator continues with full context—no repeated questions.
Functions
Everything for international support in one system.
Translated live chat, an AI agent, data sources, tickets, email, statistics and API all work together. Your team keeps the full context and every customer gets help in their own language.
E-mail support
Turn incoming emails into clear, assigned tickets with automatic translation and complete context. Nothing gets lost and every request has an owner.
Live chat
Customers write naturally in their own language and your team answers in theirs. Translation happens instantly and invisibly on both sides.
Tickets
Email, live chat and tickets share one workspace. The team has the full context, answers faster and can serve more countries without additional local departments.
Translation at a new quality level
The latest AI models produce natural, context-aware and highly consistent translations that outperform traditional manual workflows in speed and, in everyday support, often in quality too.
Statistics
Statistics, notifications and ownership make it obvious what is waiting, what is resolved and where the team can improve.
API & Export
Connect euro.support with your e-shop, CRM or internal tools. Create, manage and export requests without locking your data into one system.
Included in every plan
Unlimited agents
Unlimited markets and languages
Unlimited websites and widgets
All platform features
FAQ
Clear answers before you start.
Translated live chat, an AI agent, data sources, tickets, email, statistics and API all work together. Your team keeps the full context and every customer gets help in their own language.
Can I use euro.support without translations?
Yes. If customer and agent speak the same language, messages are not translated.
Can I use euro.support for multiple domains?
Absolutely. You can manage multiple domains and e-shops with one account. Each domain can have its own widget and default language.
Is AI translation reliable enough?
Yes. In everyday customer support, current AI models deliver natural, context-aware and highly consistent translations. They are faster than manual translation and, for common support communication, often more accurate because terminology and tone stay uniform.
What happens when the customer asks for a human?
OpenAI function calling triggers the same server-side handoff as the live-support button. If an agent is online, the chat enters the queue. If not, the customer can create a ticket.
How do I provide data without building an API?
For products, you can add the URL of a Google Merchant feed. For policies, services and procedures, you can create your own questions and answers directly in the administration.
How is the new pricing calculated?
The plan is based on monthly AI conversations, the number of connected products and widgets. Live chat, tickets and team members are included without token or translated-character calculations.
euro.support
When every customer gets a fast, precise answer in their own language, trust, satisfaction and sales grow.
Give your team a platform that turns international customer communication into a strong, scalable advantage—not another operational burden.
Office
Budatínska 20, Bratislava, Slovakia
Phone Number
+421 904 897 103European Business Solutions s.r.o.
VAT: SK2121621689